Actively listen and take notes. Use proper language. Remain cheerful. Ask before putting someone on hold or transferring a call. Be honest if you dont know the answer.
What is telephone etiquette and why is it important?
One of the most important elements of customer service is telephone etiquette. It is vital to let your customers know you are listening to them and genuinely care about what they have to say. This helps to build customer loyalty, which leads to repeat business.
What is proper phone etiquette at workplace?
Always answer a phone by saying “good morning or “hello. Always introduce yourself politely by stating your name or the company you are representing. Use the right words and as much as possible avoid using unnecessary and informal terms or words.
How do you answer telephone etiquette?
Answering CallsTry to answer the phone within three rings. Answer with a friendly greeting. Smile - it shows, even through the phone lines; speak in a pleasant tone of voice - the caller will appreciate it.Ask the caller for their name, even if their name is not necessary for the call.More items •28 May 2020
What are the examples of telephone etiquette?
Phone EtiquetteAnswer the call within three rings.Immediately introduce yourself.Speak clearly.Only use speakerphone when necessary.Actively listen and take notes.Use proper language.Remain cheerful.Ask before putting someone on hold or transferring a call.More items •23 Jul 2020
What are the dos and donts while talking on a phone?
The Dos and Donts of Telephone EtiquetteDO – Smile when you talk to people. DONT – Be distracted. DO – When you answer the phone, greet the caller warmly and advise who they are talking to. DONT – Shout or whisper. DO – Speak clearly. DONT – Leave the caller on hold for too long. DO – Make the caller feel welcome.Jul 18, 2017
What is the first thing you must utter when you pick up a call?
Explanation: The first thing you must do is utter your full name and designation. After your own introduction, ask the caller to reveal his name and designation. 5. Which of these should be kept in mind while receiving a call?
How do you end a phone conversation professionally?
To end the call politely, try one of these closing statements:My apologies once again for any inconvenience. Thank you for your call.Im happy we could make this right for you. Have a wonderful day.Thank you for calling. We appreciate your business.Apr 19, 2021
How do you pick up a phone?
When you pick up the phone, begin by offering your greeting of choice. Hello is always a polite option, as is Good Morning or Good Afternoon. Confirm who you are (This is Amanda) and the identity of the person calling (To whom am I speaking?) so that all parties begin the call on the same page.
How do you say goodbye on a phone without being awkward?
As long as it isnt too informal for the situation, “Okay, thanks, bye” is sometimes a safer choice than “Thanks for your help” if the other person might think “What help??” As in face-to-face conversations, thanking the other person back is usually better than “Youre welcome”/ “Not at all”/ “Its my pleasure”/ “No