If a Craftsman hand tool ever fail due to a defect in the product, simply return the item to the nearest Sears store. Some exclusions does apply which would void or do not apply to the life-time warranty, which include but is not limited to: The item being altered in any way.
If the product fails to perform for any reason, we will replace it. Return damaged product to a stocking Retail Partner or call 888-331-4569 for details. No proof of purchase required.
You have a drive an hour to get a tool replaced, he said. But the bottom line is if your tool breaks, you may want to call Craftsman customer service first at 888-331-4569, if you dont have a Sears nearby, because you may not always be able to get a replacement at Lowes. As always dont waste your money.
If your tool has a life time warranty, you should be able to exchange with the retailer the item was purchased from. If that retailer is no longer local or you are not sure where it was purchased you may locate another Craftsman retailer at https://www.craftsman.com/find-a-retailer.
FULL STATEMENT FROM LOWES CORPORATE COMMUNICATIONS: We will honor all lifetime warranties no matter where the CRAFTSMAN hand tool was purchased. We ask that customers bring in the item, and well replace it if we have the product.
Do you need a receipt for Craftsman warranty?
Proof of purchase is required. If the product fails to perform due to defects in material or workmanship, we will replace it. Certain Exclusions: Warranty is not transferable. Contact Customer Care for details.
Where can I get my Craftsman ratchet replaced?
If you have a Craftsman ratchet that needs replacement, you can start the replacement process at your local Sears store, or Sears online.Use the store locator on the Sears website to locate your nearest Sears store. Take your Craftsman ratchet and receipt or other proof of purchase to your nearest Sears store.More items